How the Social Media Surgeries help

We received this email from someone who came to one of our first social media surgeries:

I work as volunteer artworker for a mental health resource centre.  My job is to run activities groups and oversee the art room for the people who use our service.  Recently the management mentioned using social media and by coincedence I had just heard about the Social Media Surgery via my friend Andrew Brightwell.

I attended two Surgeries with Andrew and Susie and was initially given advice on which applications to use.  I went back for further in-depth advice on Twitter and reported back to my managers.  I  was asked to present to the full staff and then also to our Directors.

As a result of these presentations the social media project was approved and since then I’ve been producing and moderating content for Facebook, Twitter, Flickr and Tumblr.  As an aside, the Directors and Management have advised me that they are applying for funding to make me a paid member of staff with responsibility for social media to promote our business, particularly to young people.

Thanks so much to the Surgery for your time and sound advice.  Not only has it made a huge difference to our business and our profile, it may have helped me get a paid position after a long period of unemployment, something I’d not anticipated. I’m very grateful.

We Live Here – BME Community Meeting

This post is by Emma Daniels and from the CVSF Policy Blog

The ‘We Live Here’ project has been trialling additional tools to enhance community connectedness over the last 6 months funded by NESTA. Three pilots were chosen, two were place based and one based on communities of identity or interest, BME (Black and Minority Ethnic).

Tonight, the project team met with some of the BME leaders from the city to discuss the findings so far and next steps. I have in this blog post attempted to capture the meeting honestly but clearly this is from my persepective and isn’t a minute taking exercise. Hopefully people who were there will add their comments to this post!

People were interested in outlining some general challenges for BME community groups and for BME individuals living in the city.

1. That Brighton & Hove does not have any geographical area that has a ‘majority’ BME community. This means that people can feel isolated and lack confidence in getting involved in events. There were comments that even ‘black’ events such as Black History events have more non-BME attendees which is an issue for some people in feeling in a minority constantly. – Positives raised was that potentially the online space created could provide this sense of identity and leadership in a way which is difficult to do in real civic space.

2. That BME population in Brighton and Hove has risen by 16% in 10 years which is really positive and means that people will be less isolated.

3. That ‘Eurozone’ immigrants have a completely different experience than individuals from a non European background in Brighton and Hove.

4 That people who have recently arrived might engage more online in relation to search terms to do with their country of origin, and that many people put information online for people in their country of origin about what to expect in Brighton and Hove and how to access information and services.

5. Often women living here are most isolated, having moved with a partner who is out working, lacking language skills or awareness of systems and people they can connect with: For example, a project called Anatolian Friendship Group has been set up by a Turkish woman for other Turkish women to counter this isolation.

The group wanted to know what the project team had found out about BME networks and the results were that BMECP (Black & Minority Ethnic Community Partnership) was a hub for this network but very little connectivity was happening between groups and community leaders directly. Also, many BME groups are linked into any other BME group at all. Why is this a problem? Well because the more messy and complex the connections the more resilient groups and individuals are, always important for good socio-economic and health outcomes but vital at a time of spending cuts and job shortages. Another reason it is important is because it gives a sense of voice, influence and belonging and community confidence. The group felt that the findings were a fair reflection of the situation and some felt that culturally there is a ‘divide and rule’ ethos in society in relation to BME groups and that BME groups can play into this dynamic themselves especially when competing for too scarce resources.

Our project manager felt that the demand from BME communities for social media surgeries was enormous and the appetite from early work demonstrates the potential. In addition, in interviews she had been given ideas such as creating a BME events calendar and business directory. Issues that BME communities do have common ground on is around education and attainment. We were told that 90% of admissions queries were from BME groups who were concerned that their child wasn’t being treated fairly, or achieving what they should. So potentially, this is a discussion topic that could bring different communities together to influence systems and decision making.

Its fair to say that some of the group felt very strongly that the following needed to be considered in taking this work forward:

- BME communities are diverse, will have different priorities and, will want to engage in the project at a different pace for different outcomes

- Their involvement must not be yet another project which raises aspirations of influence but doesn’t invest in the capacity of groups to lead and get involved

- There is a sense of disappointment in past experiences which has made some people quite cynical about being ‘used’ as an experiment

I really enjoyed the debate and the energy of the meeting and I look forward to the discussion on the project team about taking this work forward. Thanks to all for having me along for the We Live Here ride! The good thing is that the project team do Live Here and we are committed to the long term win. Let’s hope NESTA help us to change this dynamic so that the BME community not only ‘Live Here’ but feel that they ‘Belong Here’.

Black and Minority Ethnic Community Meeting – 18th April

For the We Live Here Project, we have met with people from all different parts of the black and ethnic minority community in Brighton and Hove. We have also run social media surgeries helping people with things such as setting up websites, understanding Facebook, and using Twitter.

We would like to show people what we have found and done, and discuss what the next steps should be. We have arranged a meeting for 18th April, from 6-8pm at the BMECP Centre. It is for anyone from the black and ethnic minority community who lives, works or studies in Brighton and Hove.

There are more details here We Live Here Event BME April 2012

Brunswick Community Meeting – 16th April

As part of the We Live Here project we have been meeting people from Brunswick in Hove and doing research into the community. We have also run four social media surgeries to give people help to get more out of social media such as Facebook, Twitter, YouTube and blogging. We want to show people what we have done and found and then have a discussion to decide what we should do next with the We Live Here project in Brunswick. To do this we are having a meeting on Monday 16th April from 6-8pm at Cafe Ekelectica on Western Road, Hove BN3 1AF. It is for anyone who works, lives or studies in Brunswick and who is interested in the project.

There are more details here We Live Here Event Brunswick April 2012

Hove Social Media Surgery – 3rd April

Thank you to Sarah Morgan for this post about the Hove social media surgery

Today’s Hove Social Media Surgery showed how the internet can help vulnerable people. Katie came along hoping to get her Mental Health Day Centre onto Twitter. Twitter is a great way for the voluntary and community sector to gather news. The internet has made it easier for people to find help, and a key function of charity Twitter accounts is letting people know there are organisations out there to listen. For Katie Twitter would help the Mental Health Day Centre get in contact with other like-minded organisations and talk to a wider audience without the traditional buffers.

Katie’s organisation is just the kind of project the social media surgeries were designed for, and the steps taken by the centre showed the team that more voluntary groups are getting online. The Big White Wall website, which currently has 7000 users, is being used by more and more local health authorities. Users can type their worries onto ‘the Wall’ anonymously and the site is monitored, so someone is always listening.

If you think your organisation’s message should be spread to a wider audience, or your community group could do with some more supporters, come along to the next surgery and see how we can help you.

(Sarah Morgan www.brightasabutton.wordpress.com @sarah_morgan90)

The Hove Kitchen Surgeries

Thank you to Sarah Morgan for this post about the Hove social media surgery

Brighton and Hove’s Social Media Surgeries are informative, relaxed meetings that help voluntary organisations find their feet in the world of web communication. I have attended two so far, and they could not have been more different. With no topic too small, surgery discussions range from joining Facebook to embedding YouTube videos and linking blogposts to Pinterest.

At my first surgery, a representative of a residents’ group wanted to find out about Facebook, so a surgeon showed her what the site looked like and how it could work for her association. Facebook, Twitter, Pinterest and WordPress are a little daunting at first, so a quick tour of the basics is invaluable. New concepts are presented accessibly and discussions are firmly jargon-free. One surgeon described Twitter as a way “to personalise what you read about”, and another called Pinterest “an online noticeboard for all the things you like”. Patients feel a lot less nervous about branching out after a session or two!

And the surgeries aren’t just for first timers. My second session showed that social media is important for networking and expansion and there’s a lot to learn however much you already do online. One guest, who works for mental health charity MindOut, came along with her website up and running. However far along your venture may be, the surgeons can always give you a hand!

Social media surgeon Andrew Brightwell said: “We teach people to tell their own story”. So if you’d like to learn how to share your thoughts, ideas and community organisations with a wider audience, come along to Hove Kitchen on Tuesday April 3rd or April 10th for the next one! You can find more details or sign up at http://socialmediasurgery.com/surgeries/hove

(Sarah Morgan www.brightasabutton.wordpress.com @sarah_morgan90)

 

Hangleton and Knoll Community meeting – Wednesday 28th March

We have been working with the Hangleton and Knoll project to carry out research into the community in Hangleton and Knoll for the last two months. Next week we are meeting with the community to show them the results of our research and discuss what we should do next. We will look at what would be useful and how the We Live Here project can support that.

The meeting is for anyone who lives, works or studies in the Hangleton and Knoll area. It is on Wednesday 28th March from 12.30-2.30pm at Hangleton Community Centre.There will be tea, coffee and cake. If you can’t make the meeting but are interested, let us know and we can work out a way to keep you informed, and make sure your views are heard.

Flyer: Social Media Event H&K March 2012

Social Media Surgery – 12th March

This evening’s social media surgery was an overview of blogging and linking blogs to Facebook and Twitter. There was lots of discussion, rather than set ups and things created. We got into the fine detail of the way that social media works and how to campaign and build networks. Everyone was already using social media but finding that it was not doing what they wanted. Andrew’s advice was about getting it working and achieving what they wanted.

Hangleton Social Media Surgery – 6th March

Hangleton Community Centre welcomed us for our first Hangleton evening surgery and it was a busy evening. Our two surgeon’s Andrew Brightwell and Nick Packham worked flat out, building WordPress websites and creating twitter accounts.

The Hangleton and Knoll Project (one of the We Live Here partner organisations) are now on twitter @HKP_Info.

The Hangleton Community Centre had a look at the option of using WordPress for website that is easier to maintain and Lizzie from Hangleton Holistics came to see how she can best keep in touch with all the people who are interested in her treatments and how she can build on her already busy Facebook group.

Hangleton Fun for Families also has a vibrant Facebook group but wanted to look at the best way of communicating with all their families.

And local councillors Dawn Barnett and Tony Janio popped in to see how it was all going.

The Oromo Community

Today I met people from the Oromo community.  With a little help from Google, I find that Oromo people come from an area that it is southern Ethiopia, Somalia and northern Kenya. but many are now dispersed around the world including Brighton and Hove. I heard all about the community, the events they arrange and about customs such as how weddings are celebrated and traditional dances. Football is a particular passion.

 

 

 

 

 

 

At our social media surgeries we are working with the Oromo community to help them create a website http://oromobh.wordpress.com/ and tell their story.